Useful Advices

Fair Credit Billing Act

1. Lack of consumer information on the product or service

It refers to the lack of information regarding any of the following product or service: safety, product or service description, labelling and packaging, warranty, instruction, policy changes and refunds, price or rate and price or fee maximum or officer.

2. Changes, refunds or rebates

It refers to the supplier exists for any of the following problems: alteration of measuring instruments, refusing to change bonus product, exchange or refund denial, refusal to refund deposit.

3. Illegal charges

The illegal charges may be, or be caused by any of the following problems: altering the contents of the product packing, formation of groups, share extraordinary miscalculation, interest, price change content or budgeted subsidy negative, negative to correct mistakes, not respect previous agreements, penalty for reasons attributable to the supplier, by altering maximum price or fee or official or service unsolicited or unauthorized, fraudulent use.

4. Contracts

It concerns the problems arising from the terms of a contract made with the provider, such as: contains unfair terms of trade of goods contract is not determined or not determinable damage during the delivery process, consumer groups merge relocation consumers from one group to another, change or termination without notice or authorization, negative corrections, refusal to termination, refusal to renew, does not provide domestic currency price is not registered with Profeco, fails to meet requirements of law, no delivered to the consumer system is not authorized by the Department of Economics.

5. Delivery of the product or service

The problems in delivering a product or service can be derived from the following causes: deficiency in the repair, missed deadlines, failure to delivery, wrong product or service.

6. Guarantees

This ground of complaint arising from the following behaviours in which the supplier may incur with respect to the security of their products or services: free guarantee required by law, refusal to make it effective, refusal to pay additional costs incurred by the consumer.

7. Incorrect Information on consumer product or service

In this case, even when the supplier provided the information, it was wrong for any of the following concepts: safety, product or service description, labelling and packaging, warranty, instruction, policy changes and refunds, price or fee official or maximum price or fee.

8. Information in other currencies to the consumer about the product or service

The supplier provides information about the next concept in currencies other than the peso: price or maximum rate or official - no clear information.

9. Information in other languages to the consumer about the product or service

The supplier provides information regarding any of these concepts in a language other than Spanish: safety, product or service description, labelling and packaging, guarantees, instruction, policy changes and refunds, price or maximum rate or price or official rate.

10. Incomplete information to consumers on payment

The consumer did not receive the necessary information about the payment and the consequences of not meeting with him in any of the following: automatic charges, vouchers, payment terms, discounts and rebates, account statements, payment, interest , means of payment, capital payments, penalties and schedule of payments.

11. Incomplete information to consumers about the product or service

In this case, even when the supplier provided the information, it was incomplete for any of the following concepts: safety, product or service description, labelling and packaging, guarantees, instruction, policy changes and refunds and price or fee maximum or officer.

12. Incomplete information to consumers on the supplier

The supplier was ignored in any of these concepts for himself as a supplier of goods or services: accreditation of the personality of the seller or liable, proof of ownership, authorizations and licenses to sell it or provide the service, e-mail, address, charges or conditions, or business name and telephone number.

13. Incorrect information to consumers on payment

The consumer received incorrect information from the supplier on the payment and the consequences of not meeting with him in any of the following: automatic charges, fees, vouchers, payment terms, discounts and rebates, account statements, forms payment, interest, means of payment, capital payments, penalties and schedule of payments.

14. Incorrect information provider to the consumer

The consumer received incorrect information regarding the supplier himself in one of the following: proof of the seller or responsible person, certifying the property, permits and licenses to sell it or provide the service, email address, address, taxes or conditions, or business name and phone.

15. Information not clear to consumers about the product or service

The consumer received no clear information from the supplier regarding any of these concepts inherent to the product or service: a description of the product or service, labelling and packaging, guarantees, instruction, policy changes and refunds, price or fee.

16. Unclear or illegible information to consumers on payment

The consumer was informed by the supplier or illegible, unclear about payment methods and the consequences of breach of commissions, vouchers, payment terms, security conditions, discounts and rebates, account statements, payment, interests, means of payment, capital payments, penalties and schedule of payments.

17. Information unclear or unreadable consumers about the supplier

The consumer received information from the supplier that is unclear or illegible in any of the following items from the same supplier of goods or services: proof of ownership, authorizations and licenses to sell it or provide the service, email address, home, charges or conditions, or business name, phone, NOM's violations.

18. Refusal of delivery of consumer information on payment

The provider refuses to inform the consumer as one of the following concepts related to payment for a product or service: automatic charges, fees, vouchers, payment terms, discounts and rebates, account statements, payment, interest, medium payment, capital payments, penalties and schedule of payments.

19. Refusal of delivery of consumer information on the supplier

The provider refuses to provide consumer information regarding any of these concepts for himself as a supplier of goods and services: accreditation of the personality of the seller or liable, proof of ownership, authorizations and licenses to make the sale or supply service, email address, address, encumbrances or conditions, or business name and phone.

20. Budgets

The supplier incurs any of the following issues regarding the budgets of the goods and services provided: the budget does not meet legal requirements or contain unreadable and budget information was not delivered in writing.

21. Privacy

The supplier incurs any of the following practices: sending information, promotions or unsolicited offers by mail, sending information and promotions or unsolicited offers by phone.

22. Advertising, offers and promotions

The supplier is ignored or incurs any of the following practices regarding the advertising, offers and promotions available to consumers: no registered with the competent authority does not comply with discounts, is not consistent with the prices low, does not respect advertised prices, terms amounts conditions, misleading and above market value.

23. Loss or damage

The supplier incurs any of the following practices against consumers: allocation, transfer, use or transfer of consumer information to third parties, failure to pay product deterioration, failure to pay product loss, refusal to pay for loss or damage to through use of the product, less the agreed payment by the deterioration and less than the agreed payment for loss.

24. Deal or customer service

The supplier incurs any of the following practices to the detriment of consumers amid massive notice to enforce the payment or breach of contract, auto, sales conditions, mistreatment or reprisals, refusal to sell goods or providing a service, practices coercive or unfair sales practices discriminatory to disabled discriminatory practices, supplier's liability for acts of its servants and suspension of service provision.

25. Violations NOMs

The supplier fails to fulfill any of its obligations specified in a Norma Official.

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Mariano Otero
CP 45067
Zapopan, Jalisco